Open Accessibility Menu
(866) 721-3499

Monitoring Services

What is Direct Link®?

Direct Link® is anywhere there are elder care services. Direct Link is not only available with you wherever you go and in your home, but also in assisted living, independent living or continuing care communities. Direct Link is monitored 24 hours a day, 365 days a year.

Feel Safer:

As part of our robust senior home care services, Caring Hearts® offers the Direct Link® Personal Emergency Response System (PERS) that enables you to feel safer and live more independently in the comfort of your own home.

When it comes to in-home care and monitoring, you may feel the options are either too limited or endless. We’re here to guide you through your monitoring and care options so you can be confident that you’re making the best decisions for your family’s unique needs.

Effective monitoring services and medical alert systems provide a safe and secure solution to the obstacles elders (and others with life-long challenges) may face when wishing to live independently. Just as importantly, a PERS will provide peace of mind for those who provide care.

When should I consider Direct Link as part of my In-home care?

It’s a fact that one-third of all individuals over the age of 65 will fall each year. You and your loved one benefit from the peace of mind that a PERS will provide. Seniors who have a PERS are able to stay in their home an average of six years longer than those who do not, and research shows getting help within four hours of a fall can dramatically reduce the severity and effects.

  • A PERS should be considered part of your In-home care services if your loved one:
  • Is alone several hours a day
  • Has fallen in the past year
  • Has visited the emergency room in the past year
  • Has a chronic ailment – heart disease, COPD, etc.
  • Uses a cane, walker or other device to help with balance and walking
  • Requires assistance with daily living activities

Senior Home Care with Affordable Peace of Mind

Direct Link® is an affordable way to quickly reach help in an emergency, giving you and your loved one peace of mind.

Caregiver and elderly man sitting on a bench

Services and Devices Available

All Direct Link® devices are monitored 24 hours a day, 365 days a year. All units include an extra emergency call button free of charge. All call buttons are water-resistant, making them ideal for all rooms – even kitchens and bathrooms.

All Units are compatible with digital cable/Voice of Internet (VoIP) phone service. Our units do not risk interference or data loss due to VoIP bandwidth issues. Additionally you do NOT need a Wi-Fi or cellular plan to use any of our cellular services.

In addition to our comprehensive PERS options, we also provide medication management.

  • Following is the Direct Link catalogue of PERS options:

  • MXD/MXDF Landline: Our basic in-home monitoring care, perfect if all you need is a little peace of mind, includes personal help button or fall button.
  • MXD3G Cellular: Our basic home-monitoring system available on the AT&T Cellular network – perfect for those without landlines, includes personal help button or fall button.
  • Belle – Cellular Mobile PERS: Our newest personal care option. For an extra layer of security this device has an attached lanyard, built in Wi-Fi with a simple one-touch button. This PERS provides two-way notification and a 30-day battery life.
  • Mobile Care Unit: The Mobile Care Unit is GPS-enabled, 2-way mobile PERS that is water-resistant with a 36-hour life. It will charge in 4-hours and can be taken wherever you go!
  • Mobile Help Solo Kit: This cellular/ GPS-enabled kit works at home and away, and the waterproof wrist pendants work with any mobile device. Ideal for seniors or elderly who are at-risk of falls.
  • Mobile Help Classic Kit: This cellular base station has 2-way communication with waterproof wrist buttons and/or pendants.

Additional accessories and monitoring options available, please contact your local Caring Hearts® office here for more information.

We're Here to Help

You have an
urgent situation

You need support you can trust immediately.

We will
come to you

With our FREE In-Home Care Assessment and Home Safety Assessment we can help you through this tough time in the comfort of your own home.

You have a loved one who is in declining health

You want to keep in their beloved home, but need to know their needs are being cared for.

We'll help you with a plan

With our comprehensive care program, we create a customized plan specific to your loved one's needs.

Intro to In-Home Care
You need additional

You have been providing care, but need additional help who can care for your loved one with the same passion that you do.


Our Caregivers are trained and insured. We'll be part of your family, help with the day, and celebrate your loved one.

Our Caregivers

Steps to Care

  1. 1.
    Initial Call Once we’ve received your information, we will have a short 5-10 minute call to answer any pressing concerns and set up a time to meet in person.
  2. 2.
    In-home Care Assessment Here we will answer all your questions, and ask some of our own to craft a Care Plan customized to your unique needs.
  3. 3.
    Start of Care We will come with our Caregiver on the first day of care to go through the Care Plan together and help with introductions.
  4. 4.
    Client Visits Once we have begun care, we will pop in at times our Caregiver is there to see how things are going and determine if we need to adjust the Care Plan.