We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Caring Hearts® Home Care, may collect from you, and how it is used. By using our website, www.caringheartscanada.ca, you are accepting the practices described in this policy.
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
- Protect and defend the rights or property of our Website and related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
SURVEYS & CONTESTS
From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Scorpion Chat Feature
Scorpion Chat is an instant messaging service implemented by Caring Hearts Home Care to provide members of the public with an additional communication method. Scorpion Chat is provided on an as-is and as-available basis. Caring Hearts Home Care disclaims all responsibility and liability for the availability, timeliness, security or reliability of Scorpion Chat or accuracy of responses. Caring Hearts Home Care may modify, suspend or discontinue Scorpion Chat with or without notice at any time and without any liability to anyone. Use of Scorpion Chat does not trigger any sort of legal relationship. Content is intended for informational purposes only and does not constitute and shall not be relied on as professional advice.
Providing Your Information
During your chat session, you may be asked to provide us some basic information such as your name, email address, and answers to clarifying questions. Please do not share any additional personal information through Scorpion Chat. Caring Hearts Home Care is committed to your privacy and agrees to use your information for internal use only. Your information will only be disclosed in accordance with applicable local, state and federal Laws and regulations, lawful subpoena or court order. Caring Hearts Home Care may keep transcripts of your Scorpion Chat session for quality assurance and training purposes. Caring Hearts Home Care does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information and advice provided via the service and you hereby release Caring Hearts Home Care and the Scorpion Chat representative from any such liability.
Chat Session Agreement
With any online service, there is some level of risk when communicating over the Internet. By reading and agreeing to this legal disclaimer and/or by engaging in one of our Scorpion Chat sessions, you give permission to Caring Hearts Home Care to provide you some assistance today and to use the information you provide to us for future reporting purposes. Furthermore, you understand that while Caring Hearts Home Care will undertake efforts to protect your information, it is not responsible for any information you may enter during the chat session or that it is legally required to disclose.